Privacy Policy

Privacy Policy

Effective Date: September 2015
Last Updated: March 2025

Welcome to [Your Website Name] ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services.

As a registered Information Commissioner's Office (ICO) member, we adhere to data protection principles to safeguard your information.

We may collect and process the following types of personal data:

• Name
• Contact details (email address, phone number, address)
• Payment details (if applicable for services)
• Health-related information (only if relevant for therapy services and with explicit consent)
• Any other details you provide when contacting us, signing up for services, or booking appointments

When you visit our website, we may collect:

• IP address
• Browser type and device information
• Cookies and usage data (see Section 6 on Cookies)

We use your data for the following purposes:

• To provide therapy and coaching services
• To manage appointments and process payments
• To respond to enquiries and client support requests
• To maintain accurate records for legal and regulatory compliance
• To improve website functionality and user experience
• To send necessary service-related emails (e.g., session reminders)

We do not use your data for marketing purposes without your explicit consent.

We process your personal data under the following legal bases:

• Contractual Necessity – To provide agreed-upon therapy and coaching services.
• Legitimate Interests – To manage our business operations.
• Legal Obligation – To comply with regulatory requirements.
• Consent – For processing sensitive personal data (e.g., health-related information).

We implement appropriate security measures to protect your data from unauthorised access, alteration, or disclosure.

• Data is stored securely in encrypted systems.
• We limit access to personal data to only those who need it.
• Any paper records (if applicable) are stored in a locked, secure location.
• We follow ICO guidelines on data protection and retention periods.

We use cookies to enhance your experience on our website. You can control cookie settings through your browser. For more details, please see our Cookie Policy.

We do not sell or share your personal data with third parties, except in the following cases:

• Legal requirements – If required by law or regulatory authorities.
• Service providers – If using third-party platforms for appointment booking or payments.
• Safeguarding obligations – If we believe someone is at risk of harm, we may share necessary information with appropriate authorities.

We retain client records for seven years following the last contact, in compliance with professional and legal guidelines. After this period, data is securely deleted.

You have the following rights:

• Right to Access – Request a copy of your data.
• Right to Rectification – Request corrections to inaccurate data.
• Right to Erasure (‘Right to be Forgotten’) – Request deletion of your data (subject to legal retention obligations).
• Right to Restrict Processing – Request limited use of your data.
• Right to Data Portability – Request transfer of your data to another provider.
• Right to Object – Object to certain types of processing.

To exercise these rights, please contact us at info@elisabethfitzgerald.com.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Data Protection Officer: Elisabeth Fitzgerald
Email: info@elisabethfitzgerald.com
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
🔗 ICO Website

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

Last Updated:  March 2025